Culture FIT for BPO & Contact Centers
Reduce massive turnover, integrate faster
With industry turnover exceeding 100% annually, every percentage point of retention improvement has massive ROI. Hire right from the start.
Challenges in BPO & Contact Centers
Common hiring and culture challenges we help solve
Extreme Turnover
100%+ annual turnover means you're constantly hiring and training, never stabilizing.
Customer Experience
Agent quality directly impacts client contracts and renewals.
Burnout and Stress
High-pressure environments lead to quick burnout if people aren't suited for the work.
Scale Challenges
Hiring hundreds or thousands while maintaining any quality standard seems impossible.
How Talen.to Solves These Challenges
Predict Longevity
Our assessments identify candidates 3x more likely to stay past 6 months - the critical retention threshold.
Stress Resilience
Filter for personalities who handle repetitive, high-pressure customer interactions without burning out.
Volume Efficiency
Process thousands of candidates quickly with 15-minute mobile assessments.
Team Leader Development
Identify agents with leadership potential for internal promotion pipelines.
Key Features for BPO & Contact Centers
- High-volume processing
- Mobile-first assessments
- Stress tolerance profile
- Customer empathy scoring
- Multi-language support
- Shift preference matching
- Team leader identification
- Campaign-specific profiles
Results in BPO & Contact Centers
What companies like yours achieve with Culture FIT
Ready to stop hiring by "gut feeling"?
Book 15 minutes and we'll show you how it works. No commitment.